Account Services

Mobile Banking

TruStone Financial is pleased to announce the release of our new Mobile Banking service. To view Online Banking and bill pay from your phone or PDA, just type in the following URL into the web browser on your mobile device: https://m.trustone.net

With our new Mobile Banking solution you can use Online Bill Pay, which gives the ability to view, pay, and cancel bills from any internet enabled phone, PDA, or mobile device. The best thing of all is that we're offering this service for FREE!

With Mobile Banking you can save yourself time by doing your banking and paying your bills while you're:

  • Waiting in line
  • Relaxing at the cabin
  • Riding in the car

Now with your phone, PDA or mobile device you can:

  • Transfer Funds
  • View Account Summaries
  • View Account Details
  • View Account Transaction Histories
  • Use Bill Pay
  • View Bills
  • Pay Bills
  • Cancel Bills
  • View Pending Payments
  • Payment Histories

Mobile Banking Frequently Asked Questions

How do I access TruStone FinancialMobile Banking?

In order to access TruStone FinancialMobile Banking, you need TruStone Financial Online Banking access (a valid Account Number and Password/PIN) and a mobile device with an Internet connection.

Simply enter the TruStone Financial Wireless Online Banking URL (https://m.trustone.net) into the browser of your Internet-enabled wireless device and then log in using your TruStone Financial Online Banking Account Number and Password/PIN.

Back to Top

Who is TruStone Financial's Mobile Banking provider for TruStone Financial Mobile
Online Banking?

MShift powers TruStone Financial Mobile Online Banking. For more information on MShift, visit their web site at http://www.mshift.com.

Back to Top

Which mobile devices are supported for TruStone Financial Mobile Online Banking?

You can access TruStone Financial Mobile Banking from any Internet-enabled mobile phone (such as WAP phones), PalmOne OS device, Pocket PC, Apple iPhonedevice or RIM Blackberry device. Note: The devices must be Internet enabled.

Back to Top

How does TruStone FinancialMobile Online Banking handle Security?

TruStone FinancialMobile Banking is encrypted using the Wireless Transport Layer Security (WTLS) protocol, which provides the highest level of security available today. Additionally, all data that passes between the wireless gateway, MShift´s Servers and TruStone Financial web servers is encrypted using the Secure Socket Layer (SSL) layer.

Back to Top

Is there a fee to use TruStone Financial Mobile Online Banking?

No. TruStone Financial Mobile Online Banking is free of charge.

Back to Top

What TruStone Financial Online Banking services does TruStone Financial Mobile Online Banking include?

TruStone Financial Mobile Banking includes the following Online Banking services:

  • Account Summaries
  • Account Transaction History
  • Transfers
  • View due bills (eBills)
  • Pay Bills
  • View Pending Bill Payments
  • Cancel Pending Bill Payments
  • View Bill Payment Histories

Back to Top

What happens if I get locked out of TruStone Financial Mobile Online Banking?

As with TruStone Financial Online Banking, you must call TruStone Financial's Customer Service Center to reset your password.

Once your password is reset, you must first update your new password on TruStone Financial Online Banking via your PC. For security reasons, you may not update your new password on your mobile device.

Once your password is set up on your PC, you may use your Account Number and password to immediately log in to TruStone Financial Mobile Banking.

Back to Top

Can I use TruStone Financial Mobile Online Banking if I don´t have a TruStone Financial account?

No. You must have Online Banking Account Number and Password in order to use Mobile Online Banking.

Back to Top

Help connecting with Pocket PC Devices

"I am able to view the home page of TruStone Financial Mobile Online Banking on my Pocket PC, but when I attempt to log in I get an error message."

When you attempt to gain access to a secure Web site from Windows CE, you may receive the following error message: "Unable to establish secure connection." Microsoft Pocket Internet Explorer may issue either of the following error messages: "The page you are looking for cannot be found" or "Unable to establish secure connection." To resolve this issue, update to the Microsoft High Encryption Pack for Pocket PC. This add-on supports MD% certificates with the new hashing algorithm.

Back to Top

Help connecting with PalmOne Handhelds

"How do I access TruStone Financial Mobile Online Banking on my Palm?"

First, please ensure that your PalmOne Handheld has an Internet connection via a wireless Internet service provider (Wireless ISP). Once you verify that you can connect to the Internet, you can access TruStone Financial Mobile Online Banking by simply entering the following URL in your browser: https://m.trustone.net.

Back to Top

Help connecting with RIM Blackberry Phones

"How do I access TruStone Financial Mobile Online Banking on my RIM Blackberry Pager?"

You must ensure that you have a browser, such as the Go.web browser, installed on your RIM Blackberry. If you are not sure if your RIM Blackberry has a browser installed, please check with your service provider. Once you verify that you have a browser, you may simply enter our URL in your browser: https:/m.trustone.net.

"Why am I unable to log in using my Blackberry phone?"

Please check the settings on your Blackberry phone to ensure it is enabled to browse Secure/SSL sites.

"When I attempt to go to m.tfcumn.org, I get an error message."

You may get the message "Access Denied: Insecure SSL Request" When clicking on More Info, you may also receive the following message: "Your MDS has been configured to deny SSL requests to servers that have certificates which are untrusted or expired. Try using Device Side SSL which can be modified in your TLS Options. Contact your system administrator with any questions."

If you receive these messages, change your Blackberry Options settings as follows:

  • Select Options
  • Select TLS
  • Under the TLS Default, select Change Option to "Handheld," not "Proxy."

Back to Top

Help connecting with Mobile Phones

"I keep getting locked out of my account when I try and log in on my mobile phone. Why doesn´t it accept my log-in information?"

Using your mobile phone to enter data takes a little practice. Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lower-case letter, you may need to use your phone´s shift key to change the default from upper case. In addition, some phones require extra shift key presses to enter numbers instead of letters.

"Why can´t I see the first few transactions of my account history?"

Due to the screen size on the mobile phone, only a limited amount of information can be displayed. Some mobile phones take you to the middle or bottom of a new page instead of the top. To make sure you are at the top of the page, use the up arrow key on the phone to scroll all the way to the top of the page. If you want to view more information below, use the down arrow key to scroll down until you come to a "More" link. When you click on "More," it will take you to the next page of information.

"How do I know if my phone is web-enabled?"

If you have a MiniBrowser, MicroBrowser or Wireless Web on your phone´s main menu, then it is web-enabled. Contact your mobile phone carrier to confirm that your phone is web-enabled and that the service is activated.

Back to Top

Mobile Phone Carrier FAQs & Tutorial Links

Back to Top