Account Services
ePay Online Bill Payment
Use ePay to pay your bills conveniently online!
ePay provides you the ability to schedule, receive, and pay your bills electronically. With a simple click of the mouse you can pay any bill at your convenience whether you're at home, work or even traveling.
No checks to write, stamps to buy or envelopes to lick.
Once enrolled, your payments will be sent to the payee, on time, and then automatically deducted from your TruStone Financial checking account. That's all there is to it! Best of all, ePay is easy to use and secure.
For more details on this program, please call TruStone Financial's Contact Center at (763) 544-1517 or (800) 862-1998. Monday - Friday: 8:00 am - 6:00 pm and Saturday: 9:00 am - NOON.
24x7 support
Since you will be able to pay your bills at any time you'll have support at any time. Simply call ePay Support, toll free, at 888-918-7416 any time, day or night for assistance.
A name you can trust.
ePay is powered by CheckFree, the leader in online payment services. You can rest easy knowing your online bill payments are being processed by the industry's largest and most respected processor.
ePay Frequently Asked Questions
- How secure is ePay and my personal information?
- Are there any system requirements?
- Do I need to be signed up for Personal Access to use ePay?
- How much does ePay cost and how do I pay for it?
- Who can I pay with ePay?
- What accounts can I pay from?
- Do I need to notify the payees I decide to pay with ePay?
- What do the payment statuses mean?
- What if I have a question or problem about a payment and/or the crediting process?
- How do I place a stop payment on a payment?
- What is the cost for a TruStone Financial ePay stop-payment?
- What is the charge per TruStone Financial ePay NSF (non-sufficient funds item)?
- What is an E-Bill?
- How do I cancel ePay?
- What is the CheckFree Guarantee?
- I haven't used my ePay account in a while, and now I'm no longer signed up. What happened?
How secure is ePay and my personal information?
ePay uses several measures to ensure member security: SSL (secure sockets layer) which secures your connection and personal information from any outside source; 128-bit encryption which makes your personal information unreadable as it passes over the internet; automatic sign-out if you are inactive on the site for more than 10 minutes.
Are there any system requirements?
- A computer with internet access
- A browser that supports 128-bit encryption
Do I need to be signed up for Personal Access to use ePay?
Yes, you must be a member of TruStone Financial and be enrolled in Personal Access Online Banking to use the ePay service. If you're not currently enrolled to be able to use TruStone Financial Online Banking, click here to sign up!
How much does ePay cost and how do I pay for it?
ePay is completely FREE with membership and a TruStone Financial checking account. For more details on this program, please call TruStone Financial's Contact Center at (763) 544-1517 or (800) 862-1998. Monday - Friday: 8:00 am - 6:00 pm and Saturday: 9:00 am - NOON.
Who can I pay with ePay?
You can pay anyone in the United States that you normally would pay by check (these can include payments to a relative, friend, or any vendor), with two exceptions: state and federal tax payments and court-ordered payments.
What accounts can I pay from?
You can use ePay with any TruStone Financial checking account. This service is not available through savings or money market accounts.
Do I need to notify the payees I decide to pay with ePay?
No, if you use this service your payments are sent with your payee account number and payee information, so the payees are able to credit your account appropriately. It may take a few days for a payee to update your payment information.
What do the payment statuses mean?
Scheduled - the payment is scheduled to be made
Processed - the payment is being processed, which can begin up to four days before the payment date is actually scheduled, no changes can be made
Canceled - you canceled the payment
Failed - the payment was returned because there was a problem when the funds were supposed to be deducted from your checking account or the account information was not sufficient to credit your payee account.
What if I have a question or problem about a payment and/or the crediting process?
Find the payment in question in the "Payment History" section and click the "Inquire" button to send a detailed message about the question or problem or call 1-888-918-7416 to talk with ePay Support.
How do I place a stop payment on a payment?
Our ability to process a stop payment request will depend on the payment method and whether or not a check has cleared. Prior to the payment date you must call ePay support at 1-888-918-7416.
If the payment date has passed you may also call ePay support or email them by clicking on the "inquire" button next to the payment in the Payment History screen. We may not have a reasonable opportunity to act on any stop payment request on a payment that has already been processed.
If you determine that a check from your account was mailed for the payment, you may also call TruStone Financial. We will need to know the check number, dollar amount, and payee. This information is available in the Payment History screen by clicking on the "view" button next to the payment.
What is the cost for a TruStone Financial ePay stop-payment?
$30 per stop-payment.
What is the charge per TruStone Financial ePay NSF (non-sufficient funds)?
$23 per NSF item.
What is an E-Bill?
Some payees offer their statements or invoices electronically instead of being mailed in paper format. You can view your E-Bills on the ePay site. However, if you choose to receive E-Bills, you may still receive a paper bill, as well as an electronic one. This depends on the merchant.
How do I cancel ePay if I decide I don't like it?
Go to the "My Profile" section and click "Service Setup" at the top of the page, then click "Cancel Your Service" at the bottom of the page. Be aware that you will no longer have access to your "Payment History" section, payees are notified to no longer send e-bills, and scheduled payments will not be paid, but processed payments will be paid.
What is the CheckFree Guarantee?
Rest assured that your online payments will be executed safely and reliably. All electronic payments processed through CheckFree are backed by the CheckFree Guarantee. The two-part guarantee provides protection from unauthorized transactions, and limits your liability for late-payment-related charges due to processing delays, so long as the payment is scheduled in accordance with the service Terms & Conditions.
I haven't used my ePay account in a while, and now I'm no longer signed up. What happened?
Although we offer free ePay to our members, maintaining inactive ePay accounts are not free for TruStone Financial. To keeps costs low so we can pass the savings on to you, our members, ePay accounts are closed after a two-month period of inactivity.
If you would like to take advantage of free ePay again after your inactive account has been closed, simply log in to Personal Access and sign up for the service again.
We do business in accordance with the Federal Fair Housing Law and the Equal Credit Opportunity Act.